Privacy Policy

1. Introduction & Entity Identification

This Privacy Policy applies to all personal information collected, used, or disclosed through rosemanno.com and associated digital portals operated by Rose Marie Manno, PREC*, licensed REALTOR® with eXp Realty of Canada, Inc. (“we”, “our”, or “us”), serving White Rock, South Surrey, and the greater Metro Vancouver and Fraser Valley regions.

By browsing this website, requesting market research reports, submitting contact forms, or utilizing our Rose AI Property Search Assistant, you acknowledge and agree to the data collection and usage practices outlined herein.

2. Personal Information We Collect

We collect information necessary to provide professional real estate advisory services, property marketing, and client representation. Information collected may include:

• Direct Contact Identifiers: Full legal name, email address, phone number, mailing address, and preferred methods of contact submitted through inquiry forms, consultation requests, or phone/email dialogues.
• Real Estate Preferences & Financial Parameters: Desired neighbourhoods (e.g., South Surrey, White Rock, Morgan Creek, Grandview Heights), property categories, budget ranges, mortgage pre-qualification status, timeline to purchase or list, and specific architectural preferences.
• Interactive Search & AI Query Data: Search queries submitted to the Rose AI assistant, saved properties, filtered MLS® search criteria, and tour scheduling requests.
• Technical & Analytical Information: IP address, browser type, operating system, referring URL, time spent on property listing pages, and interaction patterns gathered via secure cookies and web telemetry.

3. Purpose of Data Collection & Use

Your personal information is collected and processed solely for legitimate real estate business and regulatory compliance purposes, including:

1. Client Service & Communication: Delivering requested property listing details, comparative market evaluations (CMA), private tour arrangements, and ongoing real estate market analysis.
2. MLS® and DDF® Listing Feeds: Facilitating live property search capabilities through the Canadian Real Estate Association (CREA) Data Distribution Facility (DDF®) and Fraser Valley Real Estate Board (FVREB) MLS® system.
3. Statutory Compliance & Due Diligence: Fulfilling mandatory obligations enforced by the British Columbia Financial Services Authority (BCFSA), the Real Estate Services Act (RESA), and the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC).
4. Platform Optimization: Enhancing website security, speed, user interface design, and personalized property recommendations.

4. Disclosure of Personal Information

We do not sell, rent, trade, or monetize your personal information to third-party marketers. Personal information may be shared strictly under the following circumstances:

• Brokerage Collaboration: With our brokerage, eXp Realty of Canada, Inc., for transaction record-keeping, compliance oversight, and brokerage management as mandated by provincial legislation.
• Authorized Service Providers: Trusted technology vendors, CRM platforms, email delivery services, and website hosting providers operating under binding confidentiality agreements.
• Real Estate Industry Boards: CREA, BCREA, and FVREB for listing attribution, audit trails, and MLS® compliance verification.
• Legal & Regulatory Authorities: When required by court order, subpoena, or lawful request under Canadian federal or provincial law.

5. Cookies & Tracking Technologies

Our website uses first-party and performance cookies to maintain session continuity, preserve your search preferences, and analyze aggregate traffic patterns. You can manage or disable cookie preferences directly within your browser settings; however, disabling cookies may impact certain interactive features such as saved searches or AI match previews.

6. Data Security & Storage

We employ industry-standard administrative, physical, and technological safeguards (including 256-bit SSL encryption, secure data centers, and multi-factor authentication) to protect your personal data from unauthorized access, loss, misuse, or alteration.

7. Retention of Information

Personal information is retained only as long as necessary to fulfill the purposes for which it was collected or to satisfy statutory retention requirements under British Columbia real estate regulations (such as mandatory document retention periods for client representation files and trade records).

8. Your Rights & Access Requests

Under PIPA and PIPEDA, you have the right to request access to the personal information we hold about you, request corrections to inaccurate records, or withdraw your consent to future non-essential marketing communications at any time.

9. Privacy Inquiries & Contact Information

For inquiries regarding this Privacy Policy, or to exercise your privacy rights, please contact our designated Privacy Officer: